Frequently Asked Questions
Are these products really handmade?
Yes. Every product is linked to a verified workshop in Morocco. We onboard artisans manually and validate origin before allowing listings.
Where do you ship?
Worldwide. We currently ship from Morocco to the US, UK, EU, and GCC.
How long does delivery take?
Dispatch: 3–7 business days
Delivery: 4–12 business days depending on country.
What if my item arrives damaged?
Email us within 48 hours with photos. We resolve fast (replacement or refund).
What payment methods do you accept?
Credit & debit cards via Stripe. More methods coming soon.
Who do I contact for support?
support@kilimy.com — real humans reply.